1. Sustainability impact award
Who should enter:
Organisations, operators, agents and suppliers to the short-term rental sector that are embedding sustainability into their business while delivering measurable environmental, social or operational impact.
Judging criteria:
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Impact – demonstrate measurable environmental, social or community outcomes.
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Innovation – explain how sustainability has been integrated into your products, services or operations.
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Operational efficiency – show how sustainable initiatives have improved business performance or reduced waste.
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Engagement – demonstrate how you engage staff, guests or partners in your sustainability journey.
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Long-term commitment – provide evidence that sustainability is embedded within your long-term business strategy.
3.Best Leisure Property Management Company
Who should enter:
Property management companies managing a portfolio of at least 10 short-term rental properties located primarily in leisure destinations, including coastal, rural or resort locations.
Judging criteria:
- Portfolio growth – demonstrate growth or retention of your managed portfolio.
- Guest experience – show how you create memorable leisure stays and consistently high guest satisfaction.
- People and culture – explain how you support your team while maintaining excellent customer service.
- Marketing and innovation – demonstrate how you drive bookings through effective marketing, partnerships or product development.
- Commercial performance – provide evidence of strong financial performance over the past two years.
5. Best Holiday Site Operator
Who should enter:
Companies or franchises operating holiday sites offering self-catered accommodation, including holiday parks, lodges, glamping sites, cabins, treehouses, campsites, eco-retreats and other outdoor hospitality and experience-led accommodation concepts.
Judging criteria:
- Portfolio performance – demonstrate how you have grown or retained your portfolio in a competitive or challenging market.
- Experience-led hospitality – show how you create memorable, high-quality guest experiences through your accommodation, amenities or unique outdoor offering.
- People and community – explain how you support staff development, build local partnerships or positively contribute to your local community.
- Innovation – demonstrate how your accommodation, facilities or guest offering have evolved in response to changing traveller expectations, sustainability trends or design innovation.
- Commercial performance – provide evidence of strong financial performance, business resilience or sustainable growth over the past two years.
7. Best Property Manager – Americas
Who should enter:
Property managers operating short-term rental accommodation across North, Central or South America that have demonstrated outstanding operational and commercial performance.
Judging criteria:
- Portfolio growth – demonstrate sustainable growth or retention across your managed portfolio.
- Operational excellence – show how you consistently deliver high-quality management and guest service.
- Innovation – explain how you have adopted new technology, services or operational improvements.
- Guest satisfaction – provide evidence of strong customer reviews, retention or repeat bookings.
- Commercial performance – demonstrate strong business performance over the past two years.
9.Best Property Manager – Middle East & Africa
Who should enter:
Property managers operating short-term rental accommodation across the Middle East and Africa that have demonstrated outstanding operational and commercial performance.
Judging criteria:
- Portfolio growth – demonstrate sustainable growth or retention across your managed portfolio.
- Operational excellence – show how you consistently deliver high-quality management and guest service.
- Innovation – explain how you have adopted new technology, services or operational improvements.
- Guest satisfaction – provide evidence of strong customer reviews, retention or repeat bookings.
- Commercial performance – demonstrate strong business performance over the past two years
11. World’s Best Property Manager
Who should enter:
This award is automatically judged from the winners of Best Property Manager – Americas, Asia Pacific, Middle East & Africa and Europe.
Judging criteria:
- Operational excellence – demonstrate exceptional management standards across your portfolio.
- Innovation – show how your business has evolved to meet changing market demands.
- Guest satisfaction – provide evidence of consistently outstanding guest experiences.
- Commercial performance – demonstrate sustained business growth and financial success.
- Industry leadership – show how your business is setting the benchmark for property management globally.
13. Best Property Management System (PMS)
Who should enter:
Property management software providers that have been operating in the short-term rental sector for at least two years and provide an all-in-one solution to help property managers manage, grow and scale their businesses.
Judging criteria:
- Innovation – demonstrate how your PMS has evolved to improve operational efficiency.
- Ease of use – show how your platform saves time and simplifies day-to-day management.
- Connectivity – demonstrate strong integrations with OTAs, channel managers and technology partners.
- Scalability – provide evidence of customer growth and platform development.
- Customer satisfaction – demonstrate strong user feedback, retention and commercial success.
15. Best Ancillary Service Provider
Who should enter:
Businesses providing products or services that support the short-term rental sector, including guest verification, insurance, revenue management, cleaning, laundry, smart locks, noise monitoring, luggage storage, transportation and other operational solutions.
Judging criteria:
- Innovation – demonstrate how your product or service solves industry challenges.
- Ease of use – show how your solution improves the customer or operator experience.
- Operational impact – provide evidence of measurable improvements for clients.
- Commercial growth – demonstrate customer growth and market expansion.
- Customer satisfaction – provide evidence of positive client feedback and retention.
17. Most Effective Use of Social Media
Who should enter:
Property management companies, operators, suppliers, technology providers, marketing platforms, PR agencies, social media content creators and marketing agencies that have successfully used social media to increase brand awareness, engagement, bookings or customer acquisition.
Judging criteria:
- Audience engagement – demonstrate growth in audience reach and meaningful engagement.
- Content strategy – explain how content was tailored to achieve campaign objectives.
- Creativity – provide examples of innovative or impactful social media activity.
- Commercial impact – demonstrate measurable business outcomes.
- Consistency – show how social media has contributed to long-term brand growth.
19.Rising Star Award
Who should enter:
Individuals who have entered the short-term rental sector or progressed into a leadership role within the past five years and have made a significant impact on their business or the wider industry.
Judging criteria:
- Leadership potential – demonstrate ambition, initiative and leadership.
- Business impact – provide evidence of measurable contributions to business success.
- Innovation – show how you have introduced new ideas or improvements.
- Professional development – demonstrate personal growth and commitment to learning.
- Industry contribution – explain how you have positively influenced the short-term rental sector.
2.Best Urban Property Management Company
Who should enter:
Property management companies managing a portfolio of at least 10 short-term rental properties located primarily in urban destinations.
Judging criteria:
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Portfolio growth – demonstrate growth or retention of your managed portfolio.
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Guest experience – show how you consistently deliver exceptional guest satisfaction.
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People and culture – explain how you invest in your team and maintain high customer service standards.
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Marketing and innovation – demonstrate how you have grown bookings through effective marketing or operational innovation.
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Commercial performance – provide evidence of strong financial performance over the past two years.
4. Best Flex Rental Operator
Who should enter:
Operators managing flexible rental accommodation, ranging from short, medium to long-term stays. This can include serviced accommodation, corporate housing, relocation stays, extended stay and hybrid hospitality models.
Judging criteria:
- Performance – evidence of strong business performance through occupancy, ADR, RevPAR, revenue growth, portfolio expansion or other relevant KPIs.Operations – demonstrate operational excellence in managing longer stays, resident satisfaction and day-to-day service delivery.
- Innovation – evidence of new products, services, technology or partnerships introduced in response to changing traveller demand.
- Guest and owner value – demonstrate how your business has delivered positive outcomes for guests, residents, property owners or corporate clients through case studies, testimonials or measurable results.
- Future growth – explain how your business is positioned for long-term growth, including expansion plans, ESG initiatives or new market opportunities.
6. Guest Experience Award
Who should enter:
Property managers, owners and hosts of short-term rental accommodation. Entries should relate to a single property, unit or development.
Judging criteria:
- Exceptional guest experience – demonstrate how you create memorable stays that exceed guest expectations.
- Personalisation – explain how you go above and beyond through thoughtful service, hospitality and guest communication.
- Technology – show how technology enhances the guest journey before, during or after the stay.
- Trust, safety and standards – demonstrate high standards of quality, transparency, guest protection, safety and operational excellence.
- Guest satisfaction – provide evidence through reviews, repeat bookings, retention or customer feedback.
8. Best Property Manager – Asia Pacific
Who should enter:
Property managers operating short-term rental accommodation across the Asia Pacific region that have demonstrated outstanding operational and commercial performance.
Judging criteria:
- Portfolio growth – demonstrate sustainable growth or retention across your managed portfolio.
- Operational excellence – show how you consistently deliver high-quality management and guest service.
- Innovation – explain how you have adopted new technology, services or operational improvements.
- Guest satisfaction – provide evidence of strong customer reviews, retention or repeat bookings.
- Commercial performance – demonstrate strong business performance over the past two years.
10. Best Property Manager – Europe
Who should enter:
Property managers operating short-term rental accommodation across Europe that have demonstrated outstanding operational and commercial performance.
Judging criteria:
- Portfolio growth – demonstrate sustainable growth or retention across your managed portfolio.
- Operational excellence – show how you consistently deliver high-quality management and guest service.
- Innovation – explain how you have adopted new technology, services or operational improvements.
- Guest satisfaction – provide evidence of strong customer reviews, retention or repeat bookings.
- Commercial performance – demonstrate strong business performance over the past two years.
12. Best Hospitality Tech Solution
Who should enter:
Technology providers that have introduced, developed or enhanced a digital, AI-powered or automated solution within the last two years that helps short-term rental businesses improve operations, increase revenue or enhance the guest experience. This may include AI tools, smart home technology, automation platforms, guest apps, communication tools, concierge systems or other hospitality technology products.
Judging criteria:
- Innovation – demonstrate how your technology solves industry challenges or creates new opportunities.
- Ease of use – show how your solution simplifies operations for users.
- Operational impact – demonstrate measurable improvements in efficiency, productivity or revenue.
- Guest experience – explain how your technology enhances the guest journey.
- Commercial success – provide evidence of customer growth, scalability and positive user feedback.
14. Best OTA / Online Accommodation Booking Platform
Who should enter:
Online travel agencies, corporate booking channels and accommodation booking platforms listing short-term rental accommodation of up to 30 nights.
Judging criteria:
- Business growth – demonstrate growth in listings, bookings or market presence.
- Customer experience – show how your platform delivers an intuitive and reliable booking experience.
- Industry impact – demonstrate how your platform supports property managers and raises awareness of short-term rentals.
- Innovation – explain how your platform has evolved to meet changing traveller needs.
- Commercial performance – provide evidence of sustained business growth and customer satisfaction.
16. Best Sales & Marketing Campaign
Who should enter:
Property management companies, operators, suppliers, technology providers, marketing platforms, PR agencies and marketing agencies that have delivered an outstanding sales or marketing campaign promoting a business, brand, destination or product within the short-term rental sector.
Judging criteria:
- Objectives – clearly define the campaign goals and target audience.
- Strategy and creativity – demonstrate originality, creativity and the effectiveness of the campaign strategy.
- Delivery – explain how the campaign was executed across relevant marketing channels.
- Results – provide measurable outcomes including bookings, revenue, engagement lead generation or brand awareness.
- Overall impact – demonstrate the campaign’s contribution to business growth, customer acquisition or wider industry recognition.
18.Team of the Year
Who should enter:
Teams working within the short-term rental sector, including property management companies,operators, suppliers and service providers, that have demonstrated exceptional collaboration and business performance.
Judging criteria:
- Culture – demonstrate a positive and inclusive working environment.
- Collaboration – show how the team works effectively to achieve shared goals.
- Impact – provide evidence of the team’s contribution to business performance.
- Development – explain how team members are supported and encouraged to grow.
- Community and wellbeing – demonstrate commitment to employee wellbeing or wider community initiatives.
20.Outstanding Achievement Award
Who should enter:
Individuals who have made an exceptional and lasting contribution to the short-term rental industry through leadership, innovation and sustained business success. This award recognises long-term impact rather than achievements over a single year.
Judging criteria:
- Industry leadership – demonstrate a significant and lasting contribution to the short-term rental sector.
- Vision and innovation – show how your leadership has influenced the direction of the industry.
- Business excellence – provide evidence of sustained commercial success.
- Mentorship and influence – demonstrate how you have supported the development of others or the wider industry.
- Legacy – explain the long-term impact your achievements have had on the sector.
