1. Sustainability award 

Who should enter: Organisations, operators, agents and suppliers to the short-term rental sector that are leading the way in sustainability best practice, preserving their communities for future generations, and recognising their environmental, social, governance [ESG] obligations.

Judging criteria:

  1. Identification – identifying a sustainable market opportunity
  2. Resources and staff – how resources and staff were applied to maximise the opportunity and incorporate sustainability into the business model
  3. Growth – achieving significant growth through new channels or innovative strategies
  4. Change – managing major business change to become more sustainable
  5. Strong commercial performance and financial results – achieving your goals while delivering strong commercial and financial results over the last two years

2024 shortlist:

  • Beechurst Serviced Apartments
  • CanMonkey
  • Dan Yr Ogof: The National Showcaves Centre for Wales
  • Host & Stay
  • Lamington Group
  • Staybridge Suites Brighton

3. Rentalpreneur Award – An individual educating new hosts  

Who should enter: Any individual host whose story or platform can inspire other hosts. Also open to any individual independent property manager who makes money from renting out a property or small portfolio of properties as part of their business, and serves as a source of inspiration, guidance or education for other rentalpreneurs. [Previous winners should not apply]

Judging criteria:

  1. Bookings – how the rentalpreneur has made money from renting out a holiday property / properties, including increasing bookings and strong financial performance over the last two years
  2. Entrepreneurial spirit – how the rentalpreneur has overcome challenges, found success and delivered unique guest experiences
  3. Impact – how the rentalpreneur’s personal journey has positively impacted others, such as new hosts, their family or their local community

2024 shortlist:

  • Andy Meddick, Stay Attention!
  • Jodie Odlin, Hospitable Hosts
  • Josh Guest, Guest Homes
  • Rudy Abrahami, Maveriks and HolyGuest
  • Thibault Masson, PriceLabs and Rental Scale-Up
  • Vinayak Mahtani, bnbme holiday homes
  • Willy Chang, Marbella Lane

5. Best urban property management company

Who should enter: Any property management companies with at least 10 units in their global portfolio, which are located in urban destinations.

Judging criteria:

  1. Growth or retention of portfolio – how you have grown or retained your portfolio despite economic headwinds
  2. Staff and customer satisfaction – examples of how you are aiding staff development, engaging with customers, and ensuring that their satisfaction levels are high
  3. Marketing – how you have executed proactive or effective marketing strategies to boost revenue, occupancy and repeat bookings over the last two years
  4. Guest experience – how you have delivered an exceptional and unique guest experience and gone beyond the duty of care
  5. Innovation – how you have developed your product, amenities and customer service over the last two years
  6. Strong commercial and financial performance – how you have delivered strong commercial and financial results over the last two years

2024 shortlist:

  • Blueground
  • GuestReady
  • Olala Homes
  • Propr
  • The Urban Butler
  • Urban Rest
  • Veeve
  • Wynwood House

7. Best app or website solution 

Who should enter: Businesses that have introduced, developed or enhanced a digital product in the last two years which has enabled improved relationships with customers, and which demonstrates an enhanced customer experience through cleanliness, security, safety, in room entertainment, gift and complimentary/value add services, online payment or personalisation.

Judging criteria:

  1. Increased customer retention – explaining how you have improved your relationship with existing customers and retained or added to your customer base
  2. Increased revenue per customer – how your digital product is driving more revenue for your business
  3. Improved customer satisfaction levels – how your digital product is enhancing the guest experience [e.g. through cleanliness, security, safety, in-room entertainment], adding gift and / or complimentary / value-add services, online payment or personalisation
  4. Simplicity of use – how your digital product is simple to use

2024 shortlist:

  • Boostly
  • Breezeway
  • Cheval Collection
  • HomeToGo
  • Lodgify
  • Sykes Customer App
  • Touch Stay
  • Turno

9. Best sales & marketing campaign

Who should enter: Individuals and businesses operating in, or agencies on behalf of clients supplying services to the short-term rental sector, this award recognises outstanding success and effectiveness, either in a one-off campaign or part of a sustained strategy, through PR, advertising, events [virtual or in-person] or any other activity other than social media.

Judging criteria:

  1. Target audience – explaining who you are targeting with your campaign
  2. Objectives – what you are aiming to achieve from the campaign
  3. Description – what the campaign / strategy involved
  4. Creative / design elements – providing evidence of the creative, design elements of the campaign/s and how they contributed to your success
  5. Results – the noticeable results achieved through your campaign, e.g. more sales, bookings, recognition etc

2024 shortlist:

  • AltoVita: The Smart, Safe, Sustainable Summit and The Altos
  • bnbme Holiday Homes prime Dubai location campaign
  • Cheval Collection: ‘Spin the Wheel’ Christmas campaign
  • eviivo Collective campaign
  • GuestReady: ‘Embrace your place’
  • Wynwood House: Casa Wynwood campaign

11. Best OTA / online accommodation booking platform

Who should enter: Online travel agents, bespoke and corporate booking channels, and other online booking platforms listing any kind of inventory for short-term stays [30 days or under].

Judging criteria:

  1. Growth in listings and bookings – attracting and converting enquiries from customers for short-term stays
  2. Customer satisfaction – demonstrating how your customers are happy with your service and platform
  3. Awareness – how you are raising awareness of the short-term rental sector among end users
  4. Ease of use for provider and booker – how your platform is simple to use and navigate

2024 shortlist:

  • AltoVita
  • Campanyon
  • Despegar Group
  • Homes & Villas by Marriott Bonvoy
  • Leo Trippi
  • Plum Guide
  • TravelStaytion
  • Whimstay

13. Best channel manager 

Who should enter: This award is open to businesses which have been providing online channel management solutions for at least one year and are able to demonstrate success in managing online distribution channels and maximising direct sales within the short-term rental sector. The core tech should also be focused on channel APIs [application programming interfaces].

Judging criteria:

  1. APIs with channels – how the channel manager directly maintains APIs with channels including and beyond the major three [Airbnb, Vrbo, and Booking.com]
  2. Maintaining channel connections for rates, availability and content – how the channel manager maintains channel connections for rates, availability and content at the core of the function of the company
  3. Maintaining all APIs to the highest level possible – how the channel manager maintains all APIs to the highest level possible, and also ensures these new features are promoted to users as they are rolled out
  4. Helping users – how the channel manager uses its knowledge of what features are not in the API and how it helps its users to understand when a task may need to be completed on the channel directly
  5. Maintaining strong relationships with all channels – how the channel manager maintains strong relationships with all channels so that the API and feature roadmap is done in collaboration

2024 shortlist:

  • BookingPal
  • Guesty
  • Hostfully
  • Hostify
  • NextPax
  • Rentals United

15. Innovator / Disruptor award – an individual shaking up the status quo 

Who should enter: This award is open to any individuals in the short-term rental industry who have made a significant impact within the sector over the last 18 months. The winner will be able to demonstrate that they have launched a new business, service or solution for the industry in this time. [Previous winners should not apply]

Judging criteria:

  1. Strong leadership and vision – how you have demonstrated enterprise, innovation and drive, while supporting and leading your team effectively
  2. Successful roll out of their service, business or solution, and customer or guest satisfaction – how you have successfully rolled out your service, business or solution, and how you have ensured customer or guest satisfaction
  3. Ways in which they have made us look at the way we do things in the short-term rental industry – how you have changed our outlook on the industry and / or are addressing common pain points

2024 shortlist:

  • Eric D. Moeller, Freewyld
  • Jodie Odlin, Hospitable Hosts
  • Lorraine Woodward, Becoming rentABLE
  • Luca Zambello, Jurny
  • Madi Rifkin, Mount
  • Max Aniort, Le Collectionist
  • Steve Davis, Operto
  • Vanessa de Souza Lage, Sustonica

17. Pioneer award – a true industry leader 

Who should enter: Individuals who can demonstrate innovation and leadership in the short-term rental sector. The successful candidate will be a business leader with exceptional vision and leadership, a strong financial track record and who over the last three years or more can show evidence of success. [Previous winners should not apply]

Judging criteria:

  1. Ethical leadership and stakeholder engagement – how you lead with the best interests of your team in mind and engage effectively with all stakeholders
  2. Clear management systems and efficiencies – how you have put clear management systems in place allowing for efficient time management
  3. Strong commercial performance and financial results – achieving your goals while delivering strong commercial and financial results over the last two years
  4. Successful initiatives launched – how you have launched new / pioneering initiatives or ideas for the STR industry

2024 shortlist:

  • Bob Garner, EnviroRental
  • Dale Smith, Host & Stay
  • David Whelan, Urban Rest
  • Demi Horvat, AirDNA
  • Justin Ford, Breezeway
  • Marcus Rader, Hostaway
  • Merilee Karr, UnderTheDoormat Group
  • Steve Taggert, My Getaways

19. Best mobile rental accommodation company

Who should enter: Any company / marketplace with mobile inventory used for accommodation purposes, including boats, yachts, RVs, caravans, camper vans or any other type of motorhome.

Judging criteria:

  1. Growth or retention of fleet / portfolio – how you have grown or retained your fleet / portfolio despite economic headwinds
  2. Staff and customer satisfaction – examples of how you are aiding staff development, engaging with customers, and ensuring that their satisfaction levels are high
  3. Marketing – how you have executed proactive or effective marketing strategies to boost revenue, occupancy and repeat bookings over the last two years
  4. Guest experience – how you have delivered an exceptional and unique guest experience and gone beyond the duty of care
  5. Innovation – how you have developed your product, amenities and customer service over the last two years
  6. Strong commercial and financial performance – how you have delivered strong commercial and financial results over the last two years

2024 shortlist:

  • Campstar.com
  • GoCamp
  • JetCamp

2. Consumer champion award 

Who should enter: Any company or organisation acting firmly on behalf of consumers and prioritises the needs of guests and / or clients.

Judging criteria:

  1. Accreditation / verification / standards – explain how you guarantee basic standards of cleaning, cleanliness, quality or protection from disturbances such as noise or crimes including fraud or property damage
  2. Proactively spotting a gap in the market – how you identified a gap in the market and distinguish yourself from the competition
  3. Successful roll out – how you introduced your service / product and how you are continuing to grow
  4. Guest / consumer satisfaction – demonstrating how your guests / customers / consumers are happy with your service or product

2024 shortlist:

  • Becoming rentABLE
  • Boostly
  • Breezeway
  • HostGPO
  • Stay KoooK
  • The Island Holiday Company

4. Best leisure property management company

Who should enter: Any property management companies with at least 10 units in their global portfolio which are located in leisure destinations, such as in rural or non-urban locations.

Judging criteria:

  1. Growth or retention of portfolio – how you have grown or retained your portfolio despite economic headwinds
  2. Staff and customer satisfaction – examples of how you are aiding staff development, engaging with customers, and ensuring that their satisfaction levels are high
  3. Marketing – how you have executed proactive or effective marketing strategies to boost revenue, occupancy and repeat bookings over the last two years
  4. Guest experience – how you have delivered an exceptional and unique guest experience and gone beyond the duty of care
  5. Innovation – how you have developed your product, amenities and customer service over the last two years
  6. Strong commercial and financial performance – how you have delivered strong commercial and financial results over the last two years

2024 shortlist:

  • Beachball Properties
  • Coastal Concierge
  • Holiday Rental Specialists
  • Host & Stay
  • Italianway Spa
  • OVO Network
  • Welkeys
  • Wynwood House

6. Most effective use of social media 

Who should enter: Individuals and businesses operating in, or agencies on behalf of clients supplying services to the short-term rental sector, this award recognises outstanding success and effectiveness, either in a one-off campaign or part of a sustained strategy, through social media.

Judging criteria:

  1. Target audience – explaining who you are targeting with your social media
  2. Objectives – what you are aiming to achieve from the campaign / strategy
  3. Description – what the campaign / strategy involved
  4. Creative/design elements – providing evidence of the creative, design elements and how they contributed to your success
  5. Results – the noticeable results achieved through your campaign / strategy, e.g. more sales, bookings, recognition etc

2024 shortlist:

  • Freewyld
  • Hospitable Hosts Volume 3 Book Launch
  • Plum Guide: Not Your Average Campaign
  • Skol Apartments Marbella
  • Sykes Holiday Cottages
  • Wynwood House

8. Best home automation solution or product 

Who should enter: Businesses that have introduced, developed or enhanced a digital or ‘smart’ product in the last two years which has automated the ability for guests to control the in-property environment, from lighting to home entertainment through a push of a button or a voice command.

Judging criteria:

  1. Innovation – how you are creating a unique product for the industry and solving guest / host pain points
  2. Ease of use – how your product is easy for guests to use
  3. Successful roll out – how your product has developed and rolled out to more customers / markets etc
  4. Positive user feedback – how your product has been received by your users

2024 shortlist:

  • Alertify
  • Hello Hosty’s AI Assistant Alina
  • Minut
  • Ringo Smart Door Opener
  • Vikey
  • Voicepitality

10. Team of the Year

Who should enter: Any team working within the short-term rental industry across the value chain and including service providers.

Judging criteria:

  • Culture – description of healthy work-life balance across all staff roles including, but not limited to, flexible rotas, employee benefits, team building activities. Employee satisfaction scores and feedback is recommended.  
  • Impact – evidence of the team’s impact on company performance such as sales and revenues, customer reviews, staff turnover/retention/growth. 
  • ESG – evidence of the whole team’s commitment to upholding ESG initiatives such as endorsing net zero strategies, supporting community/charitable projects, diversity in the workforce, real living wages.

2024 shortlist:

  • AirDNA
  • Coastal Concierge
  • Key Data
  • Operto
  • Prague Days
  • Scale – Damian Sheridan and Gianpaolo Vairo
  • Touch Stay
  • Urban Rest Operations Team

12. Best property management system [PMS] 

Who should enter: Property management software providers [PMS] that have been operating in the short-term rental space for at least two years and have a track record of providing a solution to help property managers manage, grow and scale. A PMS is the engine of a business and the judges will be looking for the all-round winner and best in class for day-to-day tasks such as guest communication, housekeeping, centralising reservations, accounting and reports as well as more advanced tools such as website building, taxes monitoring and analytics.

Judging criteria:

  1. Innovation – how you have innovated your PMS to simplify / automate multiple functions with different services
  2. Ease of use – how your PMS is easy for property managers to use, saving them time and enabling them to increase revenue
  3. Successful roll out including positive user feedback – how your PMS has been received by clients i.e. property managers
  4. Scalability – how you have grown your client base and are continuing to enhance the PMS
  5. Value for money – how your PMS represents good value for money in the market

2024 shortlist:

  • eviivo Suite
  • Guesty
  • Hospitable
  • Hostaway
  • Hostfully
  • Hostify
  • Jurny
  • Track

14. Best ancillary services provider

Who should enter: Businesses that have introduced a new service or product in the last two years which has delivered significant benefits in improving the guest experience, enhancing competitive advantage or adding value to the short-term rental sector in general.

These may include companies providing data, sharing economy insurance, cleaning and laundry services, furniture rental, guest verification, noise detection technology, luggage storage, smart locks or key exchange services, revenue and pricing management, transportation to short-term rental accommodation, and more.

Judging criteria:

  1. Innovation – how you are creating a unique product / service for the industry and solving guest / host pain points
  2. Ease of use – how your product / service is easy for guests to use
  3. Successful roll out – how your product / service has developed and rolled out to more customers / markets etc
  4. Positive user feedback – how your product / service has been received by your users

2024 shortlist:

  • AJL Atelier: Short-Term Rental Industry Landscape
  • Beyond
  • Dharma Group
  • Hello Hosty’s AI Assistant Alina
  • Holiday Cottage Handbook
  • PriceLabs: Revenue Estimator Pro
  • Turno
  • Welcome Pickups

16. Rising Star – a promising individual with a bright future

Who should enter: Business owners, entrepreneurs, team members and talented managers who have been active in or who have only entered the sector within the past five years. Anyone who has made a significant impact within the sector over the last 18 months, and they may also have launched a new business, service or solution for the industry in this time. [Previous winners should not apply]

Judging criteria:

  1. Strong leadership and vision – how you have demonstrated enterprise, innovation and drive, while supporting and leading your team effectively
  2. A clear understanding of business and financial planning – how you have steered your company through growth phases and / or difficult times, putting in place clear business strategies with impressive results, and planning for the future
  3. Contribution – providing evidence of how you have contributed to your business and the short-term rental sector on a local, domestic or global scale

2024 shortlist:

  • Bart-Jan Leyts, Otamiser
  • Boris Pavlov, Flataway
  • Casey Durkin, Beach Houses of Byron
  • Cynthia Huang, Dtravel
  • Francois Gouelo, Enso Connect
  • James Kinnersly, AirDNA
  • Louis Andrews, OVO Network
  • Shahar Goldboim, Boom

18. Best subscription / membership model

Who should enter: Any company that rents out accommodation operating with any form of membership or subscription model on a daily, weekly or monthly basis, while allowing guests to live and / or work from anywhere where necessary. This could include private travel clubs, home exchange or home swapping companies, timeshare or resort companies, or holiday home co-ownership platforms.

Judging criteria:

  1. Growth and retention of members / subscribers – how you have grown and retained your member / subscriber base
  2. Marketing – how you have executed proactive or effective marketing strategies to boost revenue and repeat bookings over the last two years
  3. Brand – how you are maintaining a strong brand identity to attract a range of traveller demographics
  4. Staff and customer satisfaction – examples of how you are aiding staff development, engaging with customers, and ensuring that their satisfaction levels are high
  5. Strong commercial performance and financial results – achieving your goals while delivering strong commercial and financial results over the last two years

2024 shortlist:

  • Flataway
  • HomeExchange
  • Landing
  • Storied Collection

20. Best holiday site operator

Who should enter: Any company or franchise managing holiday parks, resorts or sites with self-catered accommodation [e.g. lodges], campsites, glamping sites, treehouses, tiny homes, yurts, tipis or tents in one or multiple defined sites.

Judging criteria:

  1. Growth or retention of portfolio – how you have grown or retained your portfolio despite economic headwinds
  2. Staff and customer satisfaction – examples of how you are aiding staff development, engaging with customers, and ensuring that their satisfaction levels are high
  3. Marketing – how you have executed proactive or effective marketing strategies to boost revenue, occupancy and repeat bookings over the last two years
  4. Guest experience – how you have delivered an exceptional and unique guest experience and gone beyond the duty of care
  5. Innovation – how you have developed your product, amenities and customer service over the last two years
  6. Strong commercial and financial performance – how you have delivered strong commercial and financial results over the last two years

2024 shortlist:

  • Hostsmart
  • Mountain Path Meadows
  • ÖÖD Houses and Hotels
  • Skol Apartments Marbella

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